Total Physio Physiotherapy


250 845 5953
info@totalphysio.ca

FAQ

If you have a question about your physiotherapy appointment that is not addressed below please contact our reception team at 250 845 5953 or email admin@totalphysio.ca.

A referral from your doctor is not usually required to receive physiotherapy. 

 

Some private insurance companies require a doctors referral before providing extended health coverage. Each extended health provider is different so it is best to check your personal plan.

 

For WorkSafeBC claims, a doctors referral is required in some specific cases. Speak with your WorkSafeBC case manager to determine if it is required for your claim.

At this time we do not make appointments online or by email.

  • To make an appointment at our Houston clinic please call 250 845 5953.

Please arrive 10 minutes early for your first appointment to fill out New Patient forms and complete payment.

 

The length of your appointment will depend on your injury and the type of treatment you require. The physiotherapist will determine how long your treatment needs to be to offer you the best rehabilitation.

 

Generally you should allow 40 minutes for your first appointment.

This varies from patient to patient depending on the scope of your injury.

 

At your first session your physiotherapist will assess your situation and discuss a treatment plan with you.

 

Your progress will depend on a variety of factors. Your physiotherapist will communicate with you along the way to make sure you are comfortable with the treatment plan.

  • Please bring you BC Care Card to your first appointment. 
  • WorkSafeBC Patients - please bring your WorkSafeBC claim number, the date of Injury, Care Card, and your case manager’s name and contact number.
  • Payment for your appointment. At this time we are only take payment in cash or cheque.
  • If you are being treated for a  back, hip, knee, ankle or foot problem, please wear or bring with you comfortable shorts.
  • A sports bra or tank top if you are female being treated for a upper body problem.
  • If you have a leg or foot injury related to a sport it may be helpful for you to bring whatever shoes (including orthotics) you use to participate in that sport.

Most health plans cover some physiotherapy treatments. Each extended health provider is different so it is best to check your personal plan.

 

We will provide you with a receipt, and any supporting information you require, that you can submit to your provider.

We do not do direct billing for extended health benefits. We will provide you with a receipt, and any supporting information you require, that you can submit to your extended health provider.

MSP (Medical Services Plan) provides a subsidy for people on premium assistance or with first nations status.

 

The subsidy covers  a combined annual limit each calendar year of 10 visits for physiotherapy, massage therapy, chiropractic, naturopathy and non-surgical podiatry. 

 

You must be enrolled for MSP to received this subsidy.

 

There is a surcharge for MSP subsidized appointments which is due at the time of appointment. The reception staff will advise you of the fee when you make your first appointment.

 

Once the ten combined visits have been used in a calendar year the fees move to the private rate.

Please call us 12 hours in advance of your appointment to cancel so that others are able to fill your appointment spot.

 

If an appointment is missed without being cancelled a $20 fee may be charged. If a patient frequently cancels at the last minute or does not show up for appointments then they may be discharged by the physiotherapist.

At this time we are not able to accept appointment cancellations online or by email.

  • To cancel an appointment at our Houston clinic please call 250 845 5953.

At your first appointment we ask for your written permission to communicate with your doctor.

 

If you have been referred by a specific physician we will send them an initial report of our assessment findings.

 

Your physiotherapist will tell you if they intend to communicate with your doctor.

Before your treatment, eat a small meal and be well rested. Do not drink alcohol, or take tranquilizers or barbituates for four hours prior to treatment. Refrain from smoking tobacco for one hour prior to treatment. Continue to take any other medications as prescribed by your doctor. Please let the physiotherapist know of any medications you are taking.

 

If you are pregnant or suspect you could be pregnant please let your physiotherapist know before the acupunture treatment.

 

When you return home, rest for two hours if possible. Avoid strenuous activity for two days following treatment, even if you are not experiencing pain. Continue to take any medications as prescribed by your physician. Do not consume alcohol or caffeine for two hours and refrain from smoking tobacco for one hour following acupuncture treatment.

The Functional Capacity Evaluation will take place over two consecutive days. On the first day the session will take  approximately 3 to 4 hours.

 

Your physiotherapist will ask you questions about your previous medical history, current physical issues, your work history, any previous and current treatment you have received, and any medications you are taking. We will ask you what causes your pain to get worse and what causes your pain to ease. The purpose of these questions is to get a wider picture of the history behind your pain.

 

Your physiotherapist will complete a musculoskeletal evaluation. This includes tests for range of movement, strength, a neurological examination and other tests specific to the physical issues that have been outlined by your employer and from the history you provide. There is also testing that is more functional in nature looking at walking, standing, sitting and more specific functional activities related to your occupation and physical concerns.

 

The second day of testing is shorter with the primary goal of reassessing how you are feeling following the first day of testing.

 

In order to prepare for the evaluation you should get a good nights rest before the testing and on the evening in between the two days. The evaluation is somewhat physical in nature. You should wear comfortable clothes and running shoes (trainers). You should bring a water bottle and a small snack.

The Pre Employment Assessment is two appointments. 

 

The appointment at the doctor's clinic will include a drug test. Your blood pressure and eye sight will be tested and your height, pulse and weight measured. The doctor will take a short medical, social and injury history.

 

The appointment at the physiotherapy clinic is more physical. You should wear comfortable clothes and running shoes (trainers). You should bring a water bottle. You will be asked about any previous injuries. You will be taken through a range of exercises and tasks to assess your strength, balance, range of movement and grip strength.

 

You will be asked to provide photo identification and asked to sign a release of information so that we can advise the employer of the results of testing.