Total Physio Physiotherapy

We are coordinating with Houston Health Centre and Northern Health to make sure we have measures in place to support our commitment to your health and safety.

UPDATE May 11, 2020 - As part of the BC - Provincial Restart Plan, our Houston Clinic is opening for in-person physiotherapy services from May 18, 2020. 

** Masks are mandatory inside our clinic **

Phone 250 845 5953 to schedule an appointment.

UPDATE May 11, 2020 - As part of the BC - Provincial Restart Plan, our Houston Clinic is opening for in-person physiotherapy services from May 18, 2020. 

Phone 250 845 5953 to schedule an appointment.

Total Physiotherapy has been providing TeleHealth video-link services to our industry clients since March 2016. In response to COVID-19 are able to offer this service to patients who do not feel comfortable coming into the clinic. TeleHealth involves you and your therapist communicating over a video link such as FaceTime, Duo, Zooom, WhatsApp or Skype.

For more information on our TeleHealth policy click here. To ask us if TeleHealth might work for you, email admin@totalphysio.ca. 

A referral from your doctor is not usually required to receive physiotherapy. 

Some private insurance companies require a doctor's referral before providing extended health coverage. Each extended health provider is different so it is best to check your personal plan.

For WorkSafeBC claims, a doctor's referral is required in some specific cases. Speak with your WorkSafeBC case manager to determine if it is required for your claim.

At this time we do not make appointments online or by email.

To make an appointment at our Houston clinic please phone 250 845 5953.

Please arrive 10 minutes early for your first appointment to complete New Patient forms and payment.

The length of your appointment will depend on your injury and the type of treatment you require. The physiotherapist will determine how long your treatment needs to be to offer you the best rehabilitation.

Generally you should allow 40-60 minutes for your first appointment.

This varies from patient to patient depending on the scope of your injury.

At your first session your physiotherapist will assess your situation and discuss a treatment plan with you.

Your progress will depend on a variety of factors. Your physiotherapist will communicate with you along the way to make sure you are comfortable with the treatment plan.

• Please bring you BC Care Card to your first appointment. 
• WorkSafeBC Patients - please bring your WorkSafeBC claim number, the date of Injury, Care Card, and your case manager’s name and contact number.
• Payment for your appointment. At this time we can take payment in cash or cheque or eTransfer.
• If you are being treated for a  back, hip, knee, ankle or foot problem please wear, or bring with you, comfortable shorts.
• A sports bra or tank top if you are being treated for a upper body problem.
• If you have a leg or foot injury related to a sport it may be helpful for you to bring the shoes (including orthotics) you use to participate in that sport.

Most health plans cover some physiotherapy treatments. Each extended health provider is different so it is best to check your personal plan.

We will provide you with a receipt, and any supporting information you require, for you to submit to your provider.

We do not do direct billing for extended health benefits.

We will provide you with a receipt, and any supporting information you require, for you to submit to your provider.

MSP (Medical Services Plan) provides a subsidy for people on premium assistance or with first nations status.

The subsidy covers  a combined annual limit each calendar year of 10 visits for physiotherapy, massage therapy, chiropractic, naturopathy and non-surgical podiatry. 

You must be enrolled for MSP to received this subsidy.

There is a surcharge for MSP subsidized appointments which is due at the time of appointment. The reception staff will advise you of the fee when you make your first appointment.

Once the ten combined visits have been used in a calendar year the fees move to the private rate.

Please call us no less than 24 hours in advance of your appointment to cancel so others are able to fill your appointment spot.

If an appointment is missed the full session fee may be charged. If a patient frequently cancels at the last minute or does not show up for appointments they may be discharged by the physiotherapist.

Fees for hydrotherapy are non-refundable and non-transferrable if your hydrotherapy session is cancelled with less than 24 hours notice.

You can cancel your appointment by phoning our Houston clinic 250 845 5953 (please leave a full message) or emailing admin@totalphysio.ca

Yes we do. Mike is trained by Paris Orthotics  (Vancouver) and Root Laboratories (USA) in doing bio mechanical assessments and casting feet for Custom Made Orthotics.

We recommend you check with your Extended Health Provider before making a casting appointment.

Click here for more information on Orthotics.

At your first appointment we ask for your written permission to communicate with your doctor.

If you have been referred by a specific physician we will send them an initial report of our assessment findings.

Your physiotherapist will tell you if they intend to communicate with your doctor.

Before your treatment, eat a small meal and be well rested. Do not drink alcohol, or take tranquilizers or barbituates for four hours prior to treatment. Refrain from smoking tobacco for one hour prior to treatment. Continue to take any other medications as prescribed by your doctor. Please let the physiotherapist know of any medications you are taking.

If you are pregnant or suspect you could be pregnant please let your physiotherapist know before the acupunture treatment.

When you return home, rest for two hours if possible. Avoid strenuous activity for two days following treatment, even if you are not experiencing pain. Continue to take any medications as prescribed by your physician. Do not consume alcohol or caffeine for two hours and refrain from smoking tobacco for one hour following acupuncture treatment.

click here for more information.

The Pre Employment Assessment may have up to three parts:

Part 1: The physical is supervised by one of our therapists. You should wear comfortable clothes and running shoes (trainers). You should bring a water bottle. You will be asked about any previous injuries. You will be taken through a range of exercises and tasks to assess your strength, balance, range of movement and grip strength.

Part 2: Some pre-employment assessments include a medical screen which will measure your blood pressure, pulse, temperature, chest and lung function and complete an 8-point urinalysis. This may be done by a Medical Doctor or by the nurse at Houston Health Centre.

Part 3: Some pre-employment assessments include a drug screen and alcohol screen. If you are advised a drug screen and/or alcohol screen si required you should come prepared to provide a urine sample.

You will be asked to provide photo identification and asked to sign a release of information so we can advise the employer of the results of testing.

We offer group and one-on-one supervised hydrotherapy programs. Hydrotherapy  takes place at the Houston Leisure Centre for all our supervised gym programs. 

Phone 250 845 5953 or click here for more information on supervised hydrotherapy programs.

Your hydrotherapy session will take place at the Houston Leisure Centre.

We recommend you arrive at least 15 minutes before your scheduled appointment time to ensure you get your full in-pool time. 

You should bring:

• A swimming costume.
• A towel.
• Medication you would normally need while exercising.
• You can wear glasses in the pool. They may get splashed, you can bring a cloth to dry with during your session.

We use the gym at the Houston Leisure Centre for all our supervised gym programs. 

Phone 250 845 5953 for more information on supervised gym programs.